Guest support
Contact Shanghai Welcome
Tell us about your plans, private tour, transfer or custom itinerary. We will help you find a suitable next step.
For private tour enquiries, booking support, customized itineraries and VIP assistance. We normally respond during Shanghai business hours, 09:00–21:00 (UTC+8).
During your journey
Your booking confirmation includes the coordination details for real-time support, including WhatsApp where available.
Beyond Shanghai
Discover more of China.
For travel beyond Shanghai, including Beijing, Xi'an, Chengdu and other destinations, visit MoodGoing.
Visit MoodGoing ↗